Purchase & Delivery

Latest updates:

We now ship internationally. Just email us the items that you are interested with, as well as the quantity and mailing address. We will reply with an email on the availability of items, prices and shipping fee in USD. Payment is to be done via Paypal. 

For local Malaysian Customers:

Please read the following terms & conditions carefully.

Order & payment: 

For ready stock and pre-order items:

1. To purchase, e-mail us at : papernquill@gmail.com. Write down the product code & item name and number of pieces you want.
2. You can opt to either pay to our Maybank or CIMB bank account. Please notify us once you've made the payment.
3. We do not accept reservation for ready stock items. We operate on first-come-first-serve basis. For pre-order items, we will only place order after receiving full payment. We'll then email you the possible date of sending out your items. For those who are not willing to wait please do not place order as pre-order items may take 3-4 weeks to arrive and to be delivered.
4. All pictures shown may vary from the actual goods due to lighting or monitor resolution. If you are concern or particular about this, please don't make any order.
5. All prices listed on the web are not inclusive of postage and packing charges. All goods sold are not returnable or refundable. Any cancellation of order after payment will not be entertained.

For customized/personalised order:

1. Write in and tell us what you have in mind and also your budget range. We could discuss further through e-mails and later quote you for the cost of the item. For customers living outside Kuching, we will also quote you the postage and handling fees. 
2. We will ONLY start working on the order upon receiving full payment. Either pay to our Maybank or CIMB bank account. Please notify us once you've made the payment.
3. All goods sold are not returnable or refundable. 
4. Any cancellation of order after payment will not be entertained.

Postage & Delivery:

1. For those living outside of Kuching, the postage and handling fees will be shouldered by the customer. 
2. We normally deliver via Pos Laju (with tracking service). We can also post using registered post (upon request) but please take note that it will take longer to arrive at your place. It is the customer's responsibility to make sure that the address is correct and that there will be recipient to receive the items upon delivery. Please provide your contact number for Pos Laju registration purpose. The postage charge is based on weight. For normal & small items, we are charging RM7.00 for postage within Sarawak, RM8.00 to Sabah and Labuan, and RM10.00 to West Malaysia. Bigger or heavier items such as books will cost more. Same goes for items that needed special handling.
3. Paper N Quill Crafts is not responsible and will not replace for any lost or damage caused during postal delivery. Your tracking number is proof that your package has been shipped.
4. For Kuchingites, you could collect your purchase from us at an arranged time either near Everise BDC, Petronas Hui Sing or McD Jalan Keretapi.

Paper N Quill Crafts
~the paper experience~